LEAD WITH DISTANCE

Terms & Conditions

Last updated: October 20 , 2025

Definitions

This Website (or this Application): The property that enables the provision of the Service, operated at leadwithdistance.com

Agreement: Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Owner (or We): Lead With Distance – The natural person(s) or legal entity that provides this Website and/or the Service to Users. Legal seat: Italy.

Service: The service provided by this Website as described in these Terms and on this Website, including digital products, ebooks, and relationship guidance materials.

Terms: All provisions applicable to the use of this Website and Services as outlined in this document or other related documents.

User (or You): The natural person or legal entity that uses this Website and/or purchases products or services.

Digital Products: Downloadable ebooks, guides, and digital content provided by Lead With Distance.

Agreement to Terms

This document constitutes a legally binding agreement between You and Lead With Distance. By accessing or using this website, purchasing any products, or using any services owned or operated by Lead With Distance, you acknowledge and agree that:

  • You have read, understood, and agree to be bound by these Terms of Service

  • You accept our Privacy Policy

  • You agree to any additional terms that apply to specific products or services

Capitalized terms are defined in the appropriate sections of this document.

The User must read this document carefully.

Important Notice

IF YOU DO NOT AGREE TO ALL OF THESE TERMS OF SERVICE, DO NOT USE THIS WEBSITE OR PURCHASE ANY PRODUCTS.

Nothing in these Terms creates any partnership, joint venture, employment, agency, or franchise relationship between the parties involved.

Owner Contact Information

Email: connect@leadwithdistance.com

Legal Seat: Italy

For EU Users: Lead With Distance operates from Italy and complies with EU consumer protection regulations and GDPR.

Content on this Website

Ownership

Unless otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights Regarding Content – All Rights Reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not:

  • Copy, download, share, modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website

  • Allow any third party to use the content through the User's device, even without the User's knowledge

  • Use the content for commercial purposes

Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Website for its sole personal and non-commercial use, provided that the copyright attributions and all other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Acceptable Use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for ensuring that their use of this Website and/or the Service violates no applicable law, regulations, or third-party rights.

Prohibited Uses

Users may not:

  • Use the Website or Service in any way that could damage, disable, overburden, or impair the Website

  • Attempt to gain unauthorized access to any part of the Website, Service, or related systems

  • Use any robot, spider, scraper, or other automated means to access the Website

  • Share, resell, or distribute purchased digital products to third parties

  • Reverse engineer, decompile, or disassemble any digital products

  • Remove or alter any copyright, trademark, or other proprietary notices

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Website or the Service, terminating contracts, reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

  • violate laws, regulations and/or these Terms;

  • infringe any third-party rights;

  • considerably impair the Owner's legitimate interests;

  • offend the Owner or any third party.

Relationship Guidance Disclaimer

Not Professional Therapy or Medical Advice

IMPORTANT: The digital products, ebooks, guides, and content provided by Lead With Distance (including but not limited to "The Deep Conversations Playbook," "The Jealousy & Trust Recovery System," and "Connected Without Borders") are for informational and educational purposes only.

This content is NOT:

  • Professional therapy, counseling, or psychological treatment

  • Medical advice, diagnosis, or treatment

  • A substitute for professional mental health services

  • Legal or immigration advice (for international relationship guidance)

When to Seek Professional Help

Always seek the advice of qualified professionals:

  • Licensed therapists or counselors for relationship problems, mental health issues, or emotional distress

  • Medical doctors for any health-related concerns

  • Immigration lawyers for visa and legal residency matters

  • Licensed professionals in your jurisdiction for specific advice

No Professional Relationship Created

No therapist-client, doctor-patient, or attorney-client relationship is created by:

  • Using this Website

  • Purchasing our products

  • Reading our content

  • Following our guidance

Your Responsibility

You acknowledge and agree that:

  • Personal Responsibility: You are solely responsible for your decisions and actions based on the information provided in our products

  • Individual Results: Results may vary. Success stories and testimonials represent individual experiences and are not guarantees of specific results

  • Crisis Situations: If you or your partner are experiencing:

    • Suicidal thoughts or self-harm ideation

    • Domestic violence or abuse

    • Severe mental health crisis

    • Medical emergency

    IMMEDIATELY contact:

    • Emergency services (911 in US, 112 in EU)

    • National Suicide Prevention Lifeline: 988 (US)

    • Local crisis hotlines in your country

    • Your doctor or mental health provider

  • Relationship Decisions: The decision to stay in or leave a relationship is yours alone. Our content provides frameworks and guidance, but you must make decisions based on your specific circumstances

  • Abuse Situations: If you are in an abusive relationship (physical, emotional, financial, or sexual abuse), our content is NOT appropriate. Seek immediate help from:

    • National Domestic Violence Hotline: 1-800-799-7233 (US)

    • Local domestic violence services

    • Law enforcement if in immediate danger

Limitation of Expertise

Lead With Distance provides relationship guidance based on:

  • Research in relationship psychology

  • Communication frameworks

  • Practical strategies for long-distance couples

We do NOT provide:

  • Clinical psychological assessment or treatment

  • Diagnosis of mental health conditions

  • Treatment for mental health disorders

  • Legal advice on immigration, marriage, or custody matters

  • Financial advice

International Relationships

For guidance on international relationships, visa processes, and immigration:

  • We provide general information only

  • Always consult licensed immigration attorneys

  • Verify current laws and requirements with official government sources

  • Immigration laws change frequently; our content may not reflect current regulations

Use at Your Own Risk

You expressly agree that use of our products and implementation of our guidance is at your sole risk.

Lead With Distance, its owners, employees, and affiliates:

  • Make no warranties about the outcomes of using our products

  • Are not liable for decisions you make based on our content

  • Are not responsible for the outcome of your relationship

  • Cannot guarantee specific results

Product Delivery and Access

Digital Products

All products sold by Lead With Distance are digital products delivered electronically.

Upon successful payment:

  • You will receive immediate access to download your purchased product(s)

  • Download links will be sent to the email address provided during purchase

  • You are responsible for downloading and saving your products

  • Download links may expire after a certain period (typically 30 days)

Your Responsibilities:

  • Provide a valid email address

  • Download products promptly after purchase

  • Save digital products to your device

  • Maintain backups of your purchased products

We are not responsible for:

  • Loss of products due to device failure

  • Inability to download due to technical issues on your end

  • Emails filtered to spam/junk folders

  • Expired download links (though we will provide reasonable assistance)

Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all digital products, subject to the following conditions:

Eligibility Requirements

To be eligible for a refund, you MUST:

  • Implementation Period: Have implemented the strategies in the purchased product for a reasonable period (minimum 14 days from purchase date)

  • Good Faith Effort: Demonstrate that you made a genuine attempt to use the product as intended

  • Constructive Feedback: Provide specific, constructive feedback explaining:

    • What strategies you implemented

    • What didn't work for your specific situation

    • Why the product didn't meet your expectations

    • What you were hoping to achieve

  • Request Within 30 Days: Submit your refund request within 30 days of purchase

Non-Eligible Refund Requests

You are NOT eligible for a refund if:

  • ❌ You request a refund on the same day of purchase without attempting to use the product

  • ❌ You provide vague reasons such as:

    • "This doesn't apply to me"

    • "This wasn't what I expected"

    • "I'm dissatisfied"

    • "This wasn't what I was looking for"

    • "I changed my mind"

  • ❌ You request a refund simply because we offer a money-back guarantee

  • ❌ You have downloaded the product and refuse to delete it upon refund

  • ❌ You have shared, distributed, or resold the product to others

  • ❌ You request a refund after the 30-day period

Refund Process

  • Submit Request: Email connect@leadwithdistance.com with:

    • Order number

    • Purchase date

    • Product name

    • Detailed explanation per eligibility requirements above

  • Review Period: We will review your request within 5-7 business days

  • Decision: You will be notified of approval or denial

  • Processing: If approved, refunds are processed within 10 business days to your original payment method

  • Product Deletion: Upon refund approval, you must delete all copies of the digital product and cease all use

Abuse Prevention

This refund policy is designed to:

  • Protect genuine customers who find our products unsuitable

  • Prevent abuse and theft of intellectual property

  • Maintain the integrity and value of our products

We reserve the right to:

  • Deny refunds that don't meet eligibility criteria

  • Request additional information before processing refunds

  • Refuse future purchases from customers who abuse the refund policy

  • Take legal action in cases of fraud or intellectual property theft

European Union Consumers

Right of Withdrawal (EU Directive 2011/83/EU):

EU consumers have a 14-day right of withdrawal for online purchases. However, this right is waived for digital content once you:

  • Begin downloading the product

  • Access the digital content

By purchasing, you explicitly:

  • Request immediate access to digital content

  • Acknowledge that you waive your right of withdrawal upon download/access

  • Agree to our 30-day money-back guarantee policy as stated above

Payment Terms

Accepted Payment Methods

We accept payments through secure third-party payment processors (such as Stripe, PayPal, or similar).

Prices

  • All prices are displayed in USD (United States Dollars) unless otherwise specified

  • Prices include all applicable taxes for US customers

  • EU customers: VAT will be calculated and added at checkout based on your country

  • Prices are subject to change without notice, but will not affect orders already placed

Payment Processing

  • Payment is required in full before product delivery

  • You authorize us to charge your chosen payment method

  • You are responsible for any fees charged by your bank or payment provider

  • We do not store your payment card information (handled by payment processors)

Failed Payments

  • If payment fails, you will not receive product access

  • You will be notified of payment failure

  • You may retry payment or contact support for assistance

Intellectual Property Rights

Ownership

All intellectual property rights related to this Website and its content, including but not limited to:

  • Copyrights

  • Trademarks

  • Trade names

  • Patents

  • Design rights

  • Content of digital products

  • Website design and structure

  • Logos and branding

Are the exclusive property of Lead With Distance or its licensors.

Copyright Protection

All digital products and content are protected by:

  • Italian copyright law

  • International copyright treaties

  • EU copyright directives

  • US copyright law (for distribution in United States)

Prohibited Actions

Users may NOT:

  • Copy, reproduce, or duplicate products for distribution

  • Share purchased products with others (including partners, friends, or family)

  • Resell, license, or commercially exploit our products

  • Create derivative works based on our content

  • Remove copyright notices or attributions

  • Reverse engineer or extract content from our products

License Grant

Upon purchase, you receive a personal, non-transferable, non-exclusive license to:

  • Download and view the product for personal use only

  • Store one backup copy for personal archival purposes

  • Use the strategies and information for your personal relationship

This license does NOT permit:

  • Sharing with others

  • Commercial use

  • Distribution in any form

  • Public display or performance

  • Creating derivatives or adaptations

Enforcement

We actively protect our intellectual property rights and will:

  • Pursue legal action against piracy and unauthorized distribution

  • Seek damages for copyright infringement

  • Report violations to appropriate authorities

  • Terminate accounts of violators

If you become aware of unauthorized distribution of our products, please report it to: connect@leadwithdistance.com

Liability and Indemnification

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Lead With Distance, its owner, employees, affiliates, partners, and licensors SHALL NOT BE LIABLE for:

  • Indirect, Incidental, or Consequential Damages including but not limited to:

    • Loss of profits or revenue

    • Loss of data

    • Loss of goodwill

    • Relationship breakdown or divorce

    • Emotional distress

    • Any other intangible losses

  • Decisions Made Based on Our Content:

    • Decisions to stay in or leave a relationship

    • Actions taken based on guidance provided

    • Outcomes of implementing strategies

    • Communication attempts that don't succeed

  • Third-Party Actions:

    • Your partner's behavior or decisions

    • Third-party interference in your relationship

    • Actions of therapists, lawyers, or other professionals you consult

  • Technical Issues:

    • Inability to download or access products

    • Device compatibility problems

    • Internet connectivity issues

    • Data loss on your devices

MAXIMUM LIABILITY: In any event, our total liability to you for all claims arising from your use of products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Disclaimer of Warranties

OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy or completeness of content

  • Specific results or outcomes

WE DO NOT WARRANT THAT:

  • Our products will save your relationship

  • You will achieve specific results

  • The content is error-free or complete

  • Your relationship will improve

  • Your partner will cooperate with strategies

Acknowledgment

BY PURCHASING AND USING OUR PRODUCTS, YOU ACKNOWLEDGE:

  • Relationship outcomes depend on many factors outside our control

  • Results vary significantly between individuals and couples

  • Success requires effort, commitment, and cooperation from both partners

  • No guarantee of specific outcomes exists

  • You accept full responsibility for your relationship decisions

Indemnification

You agree to indemnify, defend, and hold harmless Lead With Distance and its owner, employees, affiliates, partners, and licensors from and against any and all:

  • Claims

  • Damages

  • Obligations

  • Losses

  • Liabilities

  • Costs and expenses (including attorney's fees)

Arising from:

  • Your use or misuse of our products or Website

  • Your violation of these Terms

  • Your violation of any third-party rights

  • Your relationship decisions and their outcomes

  • Any content you submit or transmit through the Website

  • Your violation of any applicable laws or regulations

Privacy and Data Protection

General

To learn about how we collect, use, and protect your personal data, please refer to our Privacy Policy available on this Website.

GDPR Compliance

As a business seated in Italy, we comply with the EU General Data Protection Regulation (GDPR) and Italian data protection laws.

Your Rights (EU Users):

  • Right to access your personal data

  • Right to rectification

  • Right to erasure ("right to be forgotten")

  • Right to restriction of processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent

To exercise these rights: Contact us at connect@leadwithdistance.com

Data Controller

Lead With Distance acts as the data controller for personal data collected through this Website and during product purchases.

US Users

For users in the United States, we also comply with applicable US privacy laws and regulations.

Service Availability and Interruption

Service Level

While we strive to provide uninterrupted service, the Owner reserves the right to:

  • Interrupt the Service for maintenance

  • Perform system updates

  • Make any changes to improve functionality

  • Suspend or discontinue features

Users will be informed appropriately when possible.

Service Termination

Within the limits of applicable law, the Owner may decide to suspend or terminate the Service altogether.

If the Service is terminated:

  • Users will be notified in advance when possible

  • We will cooperate to enable Users to download purchased products

  • No refunds will be provided for previously accessed products

Force Majeure

The Service might not be available due to reasons outside our reasonable control, including but not limited to:

  • Infrastructure breakdowns

  • Internet disruptions

  • Payment processor outages

  • Natural disasters

  • Government actions

  • Labor strikes

We are not liable for service interruptions due to force majeure events.

Dispute Resolution

Amicable Resolution

Before initiating any formal legal action, Users agree to:

  • Contact us at connect@leadwithdistance.com with details of the dispute

  • Allow 30 days for good faith negotiations to resolve the matter

  • Provide all relevant information and documentation

Most disputes can be resolved through direct communication.

Applicable Law

For Users Worldwide:

These Terms are governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles.

For EU Consumers:

Nothing in these Terms affects your statutory rights as a consumer under EU consumer protection laws.

Jurisdiction

Exclusive Jurisdiction:

Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Italy (specific city/court where Owner's legal seat is located).

For EU Consumers:

EU consumers may also bring proceedings in the courts of their country of residence if local consumer protection laws provide for it.

For US Users:

While our legal seat is in Italy, we acknowledge that US users may have rights under US consumer protection laws. We will work cooperatively to resolve any disputes.

Online Dispute Resolution (EU)

The European Commission provides an Online Dispute Resolution platform accessible at: https://ec.europa.eu/consumers/odr/

EU consumers can use this platform to resolve disputes arising from online purchases.

Changes to These Terms

Right to Modify

The Owner reserves the right to amend, modify, or update these Terms at any time.

When changes are made:

  • Notice: Users will be informed appropriately through:

    • Email notification

    • Website notice

    • Update to "Last updated" date at the top of this document

  • Effective Date: Changes take effect immediately upon posting unless otherwise specified

  • Future Application: Changes will only affect the relationship with Users going forward

Your Acceptance

Continued use of the Website or Service after changes constitutes acceptance of the revised Terms.

If you do not agree to the changes:

  • Discontinue use of the Website and Service

  • Contact us regarding any concerns

  • For purchased products: Changes do not affect your existing license for already-purchased products

Material Changes

For material changes that significantly affect User rights, we will provide at least 30 days notice before the changes take effect.

Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction:

  • That provision shall be modified to the minimum extent necessary to make it valid and enforceable

  • If modification is not possible, the provision shall be severed

  • The remaining provisions shall continue in full force and effect

  • The invalidity of one provision does not affect the validity of other provisions

Entire Agreement

These Terms, together with:

  • Privacy Policy

  • Any additional terms for specific products or services

  • Product-specific disclaimers

Constitute the entire agreement between you and Lead With Space regarding use of the Website and Services.

This agreement supersedes:

  • All prior agreements

  • All prior understandings

  • All prior communications (written or oral)

Related to the subject matter herein.

No Waiver

Failure or delay by the Owner to:

  • Enforce any provision of these Terms

  • Exercise any right or remedy

Does NOT constitute:

  • A waiver of that provision, right, or remedy

  • A waiver of any other provision, right, or remedy

All rights and remedies remain available and may be exercised at any time.

Assignment

By User

Users may NOT:

  • Assign, transfer, or delegate their rights or obligations under these Terms

  • Transfer their account or product licenses to any third party

Without prior written consent from the Owner.

By Owner

The Owner may freely:

  • Assign these Terms

  • Transfer rights and obligations

  • Delegate responsibilities

To affiliates, subsidiaries, or third parties without User consent.

Language

These Terms are written and executed in English.

In case of translations:

  • Translations are provided for convenience only

  • The English version prevails in case of discrepancies

  • For legal purposes, the English version is authoritative

Contact Information

For any questions, concerns, or notices regarding these Terms:

Email: connect@leadwithdistance.com

Response Time: We aim to respond to all inquiries within 24-48 hours.

For Legal Notices: All legal notices must be sent via email to the address above with "Legal Notice" in the subject line.

Acknowledgment and Acceptance

BY USING THIS WEBSITE, PURCHASING PRODUCTS, OR ACCESSING SERVICES, YOU ACKNOWLEDGE THAT:

✓ You have read these Terms and Conditions in their entirety

✓ You understand these Terms and Conditions

✓ You agree to be legally bound by these Terms and Conditions

✓ You are of legal age to enter into a binding contract (18+ years old or age of majority in your jurisdiction)

✓ If purchasing on behalf of an organization, you have authority to bind that organization to these Terms

✓ You accept all disclaimers, limitations of liability, and risks outlined herein

✓ You understand that results are not guaranteed and vary by individual

✓ You acknowledge that our content does not replace professional therapy, legal advice, or medical treatment

If you do not agree to these Terms, you must immediately cease use of this Website and may not purchase or use any products or services.

Effective Date: October 20, 2025

Lead With Distance

Email: connect@leadwithdistance.com

These Terms & Conditions were last updated on October 20, 2025. Users are responsible for reviewing these Terms periodically for changes.

© 2025 Lead With Distance. All Rights Reserved.